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Frequently Asked Questions

1. What is Hr Mudah?

Hr Mudah is an IT system that has 10 functionality which are face recognition clocking in/out, digital leave application, quick salary advance request, digital pay slip distribution, staff profile management, company dashboard, company claim request, internal messenger, whistle blower, and employee's performance management.

2. What devices supports Hr Mudah?

Hr Mudah is supported on mobile (Android Application and IOS ) for employees, and PC (Windows, Mac, Linux) for HR backend interface and management.

3. How to use Hr Mudah?

Once the app is installed and logged in to the employee personal account, the employee can request leave, salary advance, get pdf pay slip, etc..

HR can extract data such as attendance, update request status, post announcement, etc.. at the backend of Hr Mudah.

4. How much does Hr Mudah cost?

Hr Mudah PW Cloud Server package for server hosting fees.

PW Cloud Server cost RM358.80 per 15 users.

5. What is PW VIP /PW VVIP and how do I get it?

PW VIP & PW VVIP is a type of membership that gives 20+ benefits and rebates.Click Here to learn more.

6. How to get Hr Mudah?

Click Here to purchase HrMudah.

7. How long can I use Hr Mudah system?

For PW Cloud Server clients, you will be able to use the system as long as your plan is active.

8. How to request for a refund?

Refund process is easy, just contact our representatives by Clicking Here or WhatsApp us by Clicking Here. The amount of refund will be the Pro-Rata usage of months for PW Cloud Server Users.

9. Who should I contact if I have any questions about Hr Mudah?

You may contact our representatives by Clicking Here or WhatsApp us by Clicking Here.

10. Is there any additional functions that I can add on into Hr Mudah?

Yes, we have readymade functions for you to add on to your HrMudah with just a small fee. Example of our readymade functions are:
Staff Voting System, Clock In App, Employee Sharing Feed, Messenger, Employee Merit Points, etc..
You may contact our representatives by Clicking Here or WhatsApp us by Clicking Here.

11. Can I change the name and logo for the application?

Yes, you can customize the logo and name to suit your company needs for a small fee of RM 500. The logo can be provided by you or design by our graphic designers for free.

12. Can I add additional functions that are customized to my needs that are not included in the readymade function?

Yes, You may contact our representatives by Clicking Here or WhatsApp us by Clicking Here. We will be happy to assist and cater to your needs.

13. Is my company’s data protected when using HrMudah?

Yes, we highly value and respect our client’s personal data to be safe and not shared to any 3rd party.

HrMudah is compliance by two Personal Data Protection Act which are Malaysia’s Personal Data Protection Act 2010 and European General Data Protection Regulation.

Malaysia’s Personal Data Protection Act 2010 which regulates the processing of personal data in regards to commercial transactions. The penalty for non-compliance is between RM100k to 500k and/or between 1 to 3 years imprisonment.

European General Data Protection Regulation which is the toughest privacy and security law in the world that sets a maximum fine of €20 million (about £18 million) or 4% of annual global turnover – whichever is greater – for infringements.

14. I dont know how to use this, is there any manuals that i can refer to?

Yes, Clicking Here to view the manual and video tutorials.

Click Here To Learn More

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Terms and Conditions

Pacific Wise Sdn Bhd (“Pacific Wise”) and TagForm Sdn Bhd (“TagForm”) provides an ecommerce solution under the brand Hr Mudah that enables you to automate some of HR task and better management of employees.
By signing up for Hr Mudah Services, you acknowledge that you have read and understand, and agree to be bound by the terms and conditions set forth below and any future amendments thereto (“Terms of Service”). IF DO NOT WISH TO ACCEPT THESE TERMS OF SERVICE, PLEASE DO NOT PROCEED WITH SIGNING UP.

1. Hr Mudah Services are available only to and may only be used by individuals who can form legally binding contracts under the applicable law of the jurisdiction in which they reside. Without limiting the foregoing, Hr Mudah services are not available to persons under the age of EIGHTEEN (18) YEARS.
2. These Terms of Service are binding on you, the user, and such person, company or other business entity (“principal” or “employer”) you represent. If you are registering on behalf of your principal or employer, you represent and warrant that you have the authority to bind them to these Terms of Service. Unless the context requires otherwise, all references to “you” or “your” include references to your principal or employer.
3. Hr Mudah Services’ features are listed on this webpahe blog post and are available according to the package you sign up for.
4. Pacific Wise have the authority to modify or discontinue any or all aspects of the Hr Mudah Services or restrict your use of Hr Mudah Services in whole or in part for any reason at our convenience; or change our pricing or these Terms of Service.
5. Hr Mudah services offers anytime money back guarantee, the amount of refund will be the Pro-Rata usage of months for PW Cloud Server Users and full refund for Own Server Clients that made a refund request within 30 days trial period.
6. Pacific Wise does not claim any intellectual property rights over your information or material submitted to Hr Mudah Services and you retain ownership over and responsibility for your company’s information.
7. Also, you represent and warrant that you have all necessary rights to input or access the information inside your company’s Hr Mudah system.
8. You acknowledge that these Terms of Service does not grant you any title or proprietary right or interest over Hr Mudah Services’ software and technology, and any other ecommerce solutions or services provided by Pacific Wise Sdn Bhd and TagForm Sdn Bhd. You shall not perform or attempt to perform any of the following actions:
• Subleasing or otherwise offering for access any of the Hr Mudah Services to any third parties;
• Reverse engineering, reverse compiling or otherwise deriving the underlying source code, structure or sequence of Hr Mudah Services’ software and technology; or
• Deleting or altering author attributes or copyright notices (unless expressly permitted in writing by the author or owner).
9. Pacific Wise values your privacy. You agree with and accept all the terms and conditions of our privacy policy at https://www.pacificwise.com.my/privacy-policy
10. Upon cancellation, Pacific Wise and TagForm may delete any data file associated with your use of the Hr Mudah Services and the information deleted might not be recoverable.
11. Pacific Wise and TagForm gives no warranty:
• That the Hr Mudah and its other software or services will be error-free or uninterrupted;
• Regarding uptime, use, data security, accuracy and reliability of Hr Mudah Services;
• That our security procedures will prevent the loss of, alteration of, or improper access to your information;
• In relation to any third party offerings or products available via Hr Mudah Services;
12. You acknowledge and agree that this is a reasonable and an essential element of these Terms of Service and that in its absence, the economic terms of these Terms of Service would be substantially different.
13. To the widest extent permitted by law, Pacific Wise and TagForm (including its directors, officers, employees and agents) shall not be liable for any loss of data or any direct, indirect, special, incidental, consequential or other damages arising out of or in connection with your use of Hr Mudah Services (however arising, whether as a result of your contractual relationship with Pacific Wise, TagForm or negligence).
14. You may not assign, transfer or delegate your account or any rights or obligations under these Terms of Service.
15. These Terms of Service shall be governed by and construed according to the laws of Malaysia.
16. Pacific Wise reserves the right to amend any of the Terms & Conditions, privileges and/or to terminate the Hr Mudah at any time without any prior notice, and the terms and condition will be effective upon making the modified provisions available on the www.pacificwise.com.my.
17. Pacific Wise does not and will not assume any obligation to notify you of any changes to the terms of the Agreement. Furthermore, Pacific Wise may add to, change, suspend or discontinue any and all aspects of the Service at any time, with no prior notice necessary.
18. Pro rata month calculation will only starts after cancellation request is successfully approved. Example, if cancelation request is approved on 1/8/2021, then the whole month of august will be calculated in the pro-rata month refund calculation.
19.Cancelation request may take up to 5 business days to be approved.
20. Number of users supported for "Own Server" package is based on the specification of the server.
21. HrMudah application does NOT come with Payroll calculation system, nor intended to replace any calculation in HrMudah as an accurate Payroll calculator.
22. "Our Server" plan is not refundable and no trial due to the fees are for the services for installation of HrMudah on your server.